- Returns & Shipping
Returns & Shipping
Exchange/Store Credit Policy
How do I exchange an item?
At A Dressy Occasion, we love having loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you receive it. If you think that you have received a defective item, please contact our customer service within 5 business days of receiving your order. If you were sent an incorrect item or are missing items from your order, please contact our customer service as soon as possible so we can get everything fixed for you!
Here is an easy overview of our rules and procedures for returns for our Casual, Bridesmaid, Formal and Temple Dresses that are all in stock items. Policy does not apply to any special order item (dress that needs to be ordered and is not in stock), any dress bought on a special sale or an item in our sale section:
Items can be returned for store credit or can be exchanged for a different size or another item. Once we receive your item back we will add store credit to your account with us and send you an email letting you know your store credit is available. You can then go online place a new order.
All returns must be received back to us within 14 days* after you have received it. If we receive the item later than the 14 days we can no longer except it you will be responsible for the cost of return shipping to get the items back to you, if the return shipping isn't paid within 7 days we will donate the items to our local charity.
Anything purchased in our Sale section or part of any Sale cannot be returned for any reason.
Returned items must remain un-washed, un-worn, and all tags must still be attached and needs to be returned in the original packaging.
Items returned with make up or deodorant stains, pet hair, without tags attached, with any odors, smelling of cigarette smoke, or in any other condition other than new, will not be accepted. If we receive a return this way, you will be responsible for the shipping costs to get the item back to you. If the shipping isn't paid within 7 days we will donate the items to our local charity.
You must include a copy of your packing slip with an RA# written on it (return authorization #) with the items you are returning for an exchange or store credit. Please call at 855 437-3773 or email us within 5 days to receive an RA#.
Shipping is non-refundable, unless there was a mistake on our end.
Please allow us 5-10 business days to process your return once we have received it.
If you believe you received any damaged or flawed items, claims must be emailed to us within 3 days of receiving it. Please take a photo with your smartphone showing the flaw and the tag still attached to the item so we can authorize the return and email the pictures to email@example.com.
Wedding Dresses and Any Special Order Items:
Any special or custom dress order, a dress that is not in stock or one which has had custom changes made to the original design when the order was placed are All Sales Final.
Please have measurements taken by a professional or seamstress. Bust, Waist and Hip measurements are essential for us to help you get the best fit, with the least amount of alterations. Bra sizes are not consistent with a bust measurement. Gowns can be made from different size charts making it impossible to guess or assume your size. It’s crucial to have these measurements because all dress size charts run differently. We are happy to help with this decision so feel free to call or email us with any questions. If measurements are not provided when you place your order, the exchange is not valid.
Depending on your body type, you might need an alteration or two for a perfect fit. Please keep this in mind when reviewing your gown order. Our gowns are easy to alter if needed. Most bridal gowns have up to 2" of seam allowance in the side seams. We have our own local seamstresses who can help you if you buy your dress from one of our stores. Also, depending on the gown, if you need extra fabric or lace, we can usually order it with your gown.
In Store Purchases:
There are no returns or exchanges on dresses sold in our stores. Only in stock items from our website or orders placed over the phone will be accepted for an exchange based on the exceptions listed above. Once a gown has been ordered, the order cannot be cancelled. If the dress or items have been tried on in the store, we cannot accept cancellations or returns.
Shipping costs vary for wedding gowns, formal wear, and accessories ordered separately. All shipping options are shown on our website for you to choose when you are checking out. Wedding Dresses can only be shipped via UPS, Signature Required and Insured. Please make sure to choose this option when making your purchase.
When will my order be shipped?
In-stock orders are usually shipped within 48 hours after receiving your order. All other special orders will ship as soon as we receive them. Shipping times to any state in the US is approximately 3-5 days. If you wish to ship your order next day, 2 day or 3 day you can choose any of these options when you are placing your order.
Please feel free to contact us with any question by phone at the numbers below or contact us by email.