We want you to feel confident when ordering your dress from A Dressy Occasion, and we know ordering sight unseen can be a bit stressful. That’s why we’ve created our exchange/return policy. We want to give you the peace of mind you need to find a dress you truly love and order it worry free. With only a few exceptions, our dresses are exchangeable/returnable when you follow our instructions detailed below.
Things to know before you order:
Please have measurements taken by a professional or seamstress. Bust, waist and hip measurements are essential for us to help you get the best fit, with the least amount of alterations. Bra sizes are not consistent with a bust measurement. Gowns can be made from different size charts making it impossible to guess or assume your size. It’s crucial to have these measurements because all dress size charts run differently. We are happy to help with this decision so feel free to call or email us with any questions. If measurements are not provided when you place your order, the exchange/return policy is not valid.
Depending on your body type, you might need an alteration or two for a perfect fit. Please keep this in mind when reviewing your gown order. Our gowns are easy to alter if needed. Most bridal gowns have up to 2" of seam allowance in the side seams. We have our own local seamstresses who can help you if you buy your dress from one of our stores. Also, depending on the gown, if you need extra fabric or lace, we can usually order it with your gown.
Casual, Ready-Made Bridesmaid Order Exchanges:
Our casual, ready to wear bridesmaid dresses are any of our dresses that are in stock and ready for immediate delivery. Since these dresses are usually in stock exchanges are generally quick and easy. If you need a different size, color or style, you will need to call us with two business days of receiving the dress. Please note that our ready to wear bridesmaid dresses can only be exchanged once, so be certain of the changes you would like to make. We offer exchange only or store credit on any return of these type of dresses.
Special Order Bridesmaids Dresses:
Special Order bridesmaid dresses are dresses that can be ordered in any various colors and sizes and have an approximately 10-12 weeks delivery time (less with a rush order). Please make sure to take accurate measurements and place your order based on your measurements. These dresses are considered special order item(s). Also, any dress ordered with any custom changes is considered a custom order. Both special and custom orders are both All Sales Are Final and cannot be returned.
Special Order Wedding Gown, Prom, Bridesmaid and Temple Dresses:
Any special or custom dress order, a dress that is not in stock or one which has had custom changes made to the original design are All Sales Final.
In Stock Wedding Gown, Prom, Bridesmaid and Temple Dress Orders:
If the item(s) you purchased are in stock you can return or exchange the item(s) for another item that is in stock or place an order for a special order item(s). Cost of the new item(s) must be the same value or more than the original item(s). We will accept your return/exchange if you follow these steps:
Our return/exchange policy is only open for two business days after you receive your dress. You have 2 business days from the time you received the item to ship the item(s) back to us. The item(s) must be not be worn, altered or damaged and still have the tags attached. If the returned item(s) do not meet these requirements your return is not valid.
Call 855 437-3773 toll-free or 949 713-7230 within two business days of receiving your order to receive a return/exchange authorization number.
Write the authorization number clearly on the shipping label and attach to the box. Ship the item(s) prepaid, insured and/or tracked to the return address on your invoice. We will not be able to process any return/exchanges that are postmarked after this 2 business day period.
Returns will have a 30% restocking fee and if measurements are not provided when you place your order, the return policy is not valid. Shipping charges are not refunded.
Any item(s) that are on sale or marked down are considered All Sales Final. No returns or exchanges.
There are no returns on dresses sold in our stores. Only in stock items from our website or orders placed over the phone will be accepted for a return or exchange based on the exceptions listed above. Once a gown has been ordered, the order cannot be cancelled. If the dress or items have been tried on in the store, we cannot accept cancellations or returns
No returns on any customized dress order. Dresses that are special orders are not returnable. If you purchase your wedding or any dress with any special changes, such as a custom length, petite cut, custom measurements, changes to the sleeves or neckline, special sizing, special color changes, or any other custom changes the dress will not be returnable.
No returns on orders of two or more formal wear dresses: We cannot accept returns for bridal parties who have ordered two or more formal wear dresses. If you need a different size, please contact us immediately, so we can do our best to accommodate your needs. Additional costs may apply.
No returns on gown sizes chosen outside of our expert recommendations: We know our dresses very well, and you can trust us to recommend the best sizing options for you based on your measurements. Sometimes customers prefer to choose sizes that are larger or smaller than the size we recommend. It is ultimately up to you to decide the size, but if you go with a size outside of our recommendations, the gown will not be returnable or exchangeable.